Privacy Policy

Last updated: March 18, 2026

1. Introduction

Welcome to DiscoverTutor. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, address, email address, phone number, pronouns, date of birth, profile picture
  • Profile Information: Bio, education, subjects taught, hourly rates, availability
  • Booking Details: Session requests, times, locations or meeting modes, number of students, notes, and cancellations
  • No-Show and Dispute Data: No-show claims, appeal submissions, and dispute resolution outcomes
  • Calendar Data: Calendar connection status and events we create for confirmed sessions
  • Communication Data: Messages and support requests sent through our platform
  • Payment Information: Payment details processed through third-party payment processors (we do not store card numbers or bank account details)
  • Verification Data: Credentials or documents you provide to support tutor eligibility

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

  • Usage Data: Pages viewed, features used, time spent on the platform
  • Device Information: Browser type, operating system, IP address
  • Location Data: Approximate location used for matching and travel-based tutoring
  • Diagnostics: Error logs and performance data to keep the Service reliable

2.3 Information from Third Parties

We may receive information from:

  • Authentication providers (Google, Microsoft)
  • Payment processors (Stripe)
  • Calendar integration services (Google Calendar, Microsoft Outlook Calendar)
  • Social media platforms (LinkedIn)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Create and manage user accounts
  • Process bookings, approvals, payments, and automatic charge retries for failed payments
  • Facilitate communication between students and tutors
  • Sync calendars and create session events for confirmed bookings
  • Send notifications about bookings, messages, payment failures, and platform updates
  • Verify tutor eligibility using the information you provide
  • Personalize your experience and provide recommendations
  • Analyze usage patterns and improve platform functionality
  • Prevent fraud and ensure platform security
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. How We Share Your Information

4.1 With Other Users

Tutor profiles are publicly visible to facilitate matching with students. Student information is shared with tutors only after booking confirmation, and only to support the session.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Cloud hosting providers (Firebase, Google Cloud)
  • Payment processors (Stripe)
  • Email service providers
  • Analytics providers
  • Customer support tools

4.3 For Legal Reasons

We may disclose information if required by law, legal process, or to:

  • Comply with legal obligations
  • Protect our rights, privacy, safety, or property
  • Enforce our Terms of Service
  • Respond to legal requests from authorities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share information with third parties when you give us explicit consent to do so.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. When you delete your account, we will anonymize your personal information, except where retention is required by law (for example, financial and tax records).

6. Your Rights and Choices

6.1 Account Information

You can access, update, or delete your account information through your account settings.

6.2 Communication Preferences

You can opt out of marketing communications by following the unsubscribe link in emails or adjusting your notification settings.

6.4 Data Access and Portability

You have the right to request a copy of your personal information in a portable format.

6.5 Data Deletion

You can request deletion of your account and personal information at any time.

6.6 Right to Object

You may object to certain processing of your personal information, including for marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure payment processing through PCI-compliant processors

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Service is not intended for children (under 18 years of age). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

For tutoring sessions with minors, we require parental or guardian consent and supervision as appropriate.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the platform and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

We will respond to your inquiries in accordance with applicable privacy laws.

13. Applicable Laws

DiscoverTutor operates in Canada and is subject to Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). If you have questions about your privacy rights under applicable law, please contact us.