Tutor Terms & Conditions

1. Service Standards

As a tutor on DiscoverTutor you agree to:

• Provide lawful educational tutoring services only.
• Maintain an accurate and truthful profile, including qualifications and subject expertise.
• Honor confirmed booking commitments and arrive on time for scheduled sessions.
• Conduct sessions in a professional, respectful manner.
• Not impersonate another person or misrepresent your qualifications.
• Not offer services that are deceptive, prohibited, or falsely represented.

1.1 Meeting Modes and Pricing

You may offer sessions in one or more meeting modes: online, office (at your location), or travel (you go to the student). Each mode has its own hourly rate that you set. For travel-mode sessions, you may also set a per-kilometre surcharge to cover travel costs.

1.2 Multi-Student Sessions

You may configure your listings to allow more than one student per session. If you enable multi-student sessions, you can set a per-extra-student fee (per hour) that is charged for each additional student beyond the first. The total amount shown to students at checkout includes any extra-student charges.

2. Cancellation Responsibilities

Tutors may cancel a confirmed session before the scheduled start time. If a student requests a late cancellation (within 24 hours of the session), you will be presented with two options:

• Accept with late fee: The student is charged a 50% late cancellation fee. After the 10% platform fee, the remaining amount is paid to you.
• Accept with no charge: The session is cancelled at no cost to the student.

If you do not respond within 12 hours, the cancellation is automatically resolved with no charge to the student.

3. No-Show Claims & Appeals

Students may file a tutor no-show claim from the session start time until 15 minutes into the session. If a claim is filed:

• You will be notified immediately by email and on your sessions dashboard.
• You have 1 hour to submit an appeal with an explanation.
• If you appeal, the claim enters a manual review period of up to 7 days.
• If you do not appeal within 1 hour, the claim is resolved in the student's favor (charge blocked or refunded).

Repeated no-show incidents may result in account suspension at DiscoverTutor's discretion.

4. Payouts

For eligible paid tutoring sessions, the platform fee is 10% when your questionnaire, academic summary, and valid homework are completed on time; 13% when your questionnaire and summary are completed but homework is missing or late; and 15% when the summary is missing or late. An incomplete questionnaire adds 5 percentage points, producing tiers of 15%, 18%, or 20%. Homework is required for this calculation only when the individual session charge is at least $10 CAD or USD.

5. Off-Platform Prohibition

You agree not to solicit or arrange sessions outside of DiscoverTutor with students you met through the platform. Circumventing the platform to avoid fees may result in suspension or termination of your account.

6. Subject & Content Restrictions

You may only offer lawful educational services through DiscoverTutor. DiscoverTutor reserves the right, at its sole discretion, to remove listings or suspend accounts that offer services deemed inappropriate, non-educational, or in violation of applicable law.

7. Loss Recovery

You authorize DiscoverTutor to offset, reverse, or recover amounts from your payouts to cover losses arising from fraud, chargebacks, erroneous transfers, policy violations, or misconduct, to the extent permitted by applicable law.